Complaint Submission Form

This form allows players to submit a formal complaint regarding a Curaçao-licensed operator, following the Curaçao Gaming Authority’s updated guidelines and procedures. Before submitting your complaint, please read the Player Complaints Policy to understand the process and requirements.

Full name of the player

Registered username / account ID

Country of residence

Email address

Contact number

Date of registration with operator

Date of the incident or disputed event

Time (if applicable) of event

Category of complaint

Description of the issue

Amount involved (if financial)

Currency

Account balance at time of issue (if known)

Steps already taken with operator’s customer support (dates, reference numbers)

Attachments provided (screenshots, correspondence, transaction logs)

Declaration & Escalation

I confirm that I have attempted to resolve this with the operator’s customer support and now submit this formal complaint.

Date of submission

Complaint Submission Form

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