FAQ
Frequently Asked Questions
Welcome to the BET-IBC Frequently Asked Questions section. Here you will find answers to the most common issues. Click on any of the questions to view the answer.
Questions
Let us give you some:
- highest-level betting agent since 2007
- fast, professional & dedicated customer service
- tested betting solutions for high-stakes players
- security of your personal information guarantee
- fast deposits and withdrawals
- hundreds of satisfied customers
- outstanding reputation
We do not offer any sports as we are agents not bookmakers. Each of the brand names that have been included in our catalogue offers its own set of sports. You can find it in their main displays.
Accounts can be opened in: EUR, USD, GBP, AUD, BRL, CNY, HKD, IDR, MYR, NOK, SGD, KRW, SEK, TWD, USDT, and THB. Others can be added upon request.
Yes, our services are available to all bettors, regardless of the size of the bets.
We earn a commission based on the turnover generated by our bettors.
No.
No, our brokerage service is entirely free of charge.
Unfortunately, you cannot. Residents of the USA are not accepted.
The username that we sent you, cannot be changed.
All the sites have a menu entry that is labeled either «Preferences» or «Settings». You will need to click on this entry and then find the indication that you can use to reset your password. Click on it and follow the instructions. Also, the first time that you log in you will be asked to change your password.
Accounts might get disabled due to lack of funds or lack of usage. Please contact our customer support team to re-activate your account through a fresh deposit.
Your deposit is displayed as “Given Credit”, while any wins and losses form the “Cash Balance”. The “Bet Credit” is the sum of the “Given Credit” and the “Cash Balance”. “Outstanding” refers to any pending bets that you may have.
What we do from time to time, is to reset the wins and losses (“Cash Balance”) and add or reduce the resulting amount from the “Given Credit”. Most of our clients have requested this and it’s the reason that we are doing it now.
The minimum stake depends on the bookmaker that you have chosen. It can vary from 1 to 10 Euros.
The maximum amount that can be wagered at any given time for any given market depends on a number of parameters and can never be an absolute value. Usually, after opening a bet slip, the current maximum amount of the specific time is mentioned.
First of all, we strongly recommend that you study the relevant rules and regulations that each bookmaker lists. Usually there is an option called either Mix Parlays, or Accumulators, or Combo Bets that you will need to select to be able to place multiple bets in different sports or markets.
It’s a subject that is included in the terms and conditions of each bookmaker. Usually there is no actual limit on the selections, but there is a limit on what the bookies will pay for a winning combo bet and you will need to read and learn the relevant clauses.
Yes, placing an in-play combination bet is allowed. The mechanics are exactly the same as in the case of pre-match combination bets.
Many of the bookmakers in our list do offer dedicated casino sections and complete lists of games. All of the relevant options are visible in the main menu of each site.
Please try the following steps to restore the proper functioning of your account:
- 1. Make sure that you aren’t connected to the Internet through a Proxy server.
- 2. Delete cookies and clear your browser cache.
- 3. Try logging in to your account through different browsers (Firefox, Internet Explorer, Chrome, etc…).
If the problem persists, please send us a message at support@bet-ibc.com with your username and any messages you are receiving from the site of the bookmaker you are trying to log in.
Just drop us an e-mail at support@bet-ibc.com including your username and we’ll reset it for you.
There is a number of reasons this can happen for, the most common being typing in an incorrect password or connecting from a disallowed location. Please contact our customer support team with the error message that you received and we will help you resolve the issue.
If you cannot access your account, please write an email to support@bet-ibc.com and include your username and the email address used to open the account. We will look into the issue and advise you on its proper resolution.
We have designed this platform to give you the opportunity to place multiple bets at multiple bookmakers simultaneously through one single account. You actually receive greater odds and higher limits than anything you could receive through an account at a single bookmaker.
Yes, the VIP-IBC betting software is mobile friendly.
You should always include the username that you received from us at the end of the registration process.
The minimum deposit amount depends on the payment method that you choose and what you want to use the deposit for. Skrill, Neteller and Rapid Transfer, have a minimum of € 30. CashtoCode and wire transfers have a minimum of € 100. For Skype Betting the initial deposit is € 2,000 and then € 500 for every deposit afterwards. However, we do strongly recommend that you maintain the limit of € 100 for everything else except Skype Betting, as depositing less than that will result in incurring additional fees.
Yes, you can. However, you should be aware than an exchange fee will be applied for converting into another currency. Contact us at support@bet-ibc.com for further details.
You can use any of the payment methods that are available on our site for your deposits. To withdraw any amount, you must use an option that you have used to make at least one deposit prior to your request.
For any form of financial transaction, you will need to fill out the appropriate form on our site before you proceed to the actual transaction. Please make sure that the information is accurate, otherwise the requests will not be processed. Any applicable fees will be handled at the time of the actual transaction.
Yes, you can, under the condition that both accounts have been opened with the same currency. Please remember to add both usernames in the Interbookmaker Transfer Form.
All the information about the payment options available at BET-IBC, including addresses and fees can be found here. For banking and cryptocurrencies please contact us beforehand for further details.
The minimum withdrawal amount is € 30 or the equivalent in another currency for Skrill and Neteller. For withdrawals through wire transfers, the minimum amount is 100€.
You can withdraw up to «yesterday’s balance». The term denotes the balance of your account the previous day from the one that you requested the withdrawal. For example, if yesterday’s balance was € 500.00 and today you won € 1,000.00, the total balance of your account is € 1,500.00. The maximum amount that you can withdraw is the € 500.00. This is done as a protection against resettlement and as a result of certain Asian bookmakers performing only daily settlements with agents.
You can either subscribe for a permanent application of express transfers. Alternatively, you can request the service on a per case basis. Please note that every implementation incurs a 5% fee.
For express deposits, we take the lowest rate of the past 24 hours on coingecko.com. For normal deposits, the lowest rate of 48 hours is taken. An additional 5% charge is imposed for the conversion of the cryptocurrency into the currency of your account.
Our Accounting department processes all payments in a timely manner. The most usual reason for a deposit not to be credited is that there was an error in the communication with the selected payment method. If you do not see the credit after 24 hours, please send us an email at support@bet-ibc.com with a screenshot of the transaction. We will look into the issue and provide the appropriate resolution.
Withdrawals can sometimes take longer than usual, since this process does not always depend on us. We need to wait for our Asian partners and the delays often result from the difference in time zones. We ask you for your patience – it never takes more than 24 hours. Nevertheless, if it does take longer than that please send us a message at support@bet-ibc.com with the details of your request.
We will process all withdrawal requests after you have generated a turnover of at least three times (3x) the sum of your deposits. Learn more about how we count turnover.
The chat icon is placed in the bottom right corner. If you prefer email, click here and tell us everything, if you prefer whatsapp the chat button is placed below – our aim is to get back to you right away.
